Cancellation & Refund Policy

4. Refund Eligibility

4.1 Eligible Refunds

Refunds may be considered in the following limited circumstances:

• Duplicate Payment: If you have been charged multiple times for the same service, we will refund the duplicate charges.
• Service Not Rendered: If we fail to provide the agreed-upon service due to our fault (not including client delays), you may be eligible for a refund of the unserved portion.
• Early Cancellation: As specified in your service agreement, refunds for early cancellation will be calculated based on work completed and administrative costs.

4.2 Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• Services have been fully delivered and accepted (or deemed accepted)
• Change of mind after work has commenced
• Failure to provide required information or feedback in a timely manner
• Requested changes or modifications that differ from the original scope
• Delays caused by client-side issues or third-party dependencies
• Any period exceeding 30 days from the date of payment (unless otherwise specified in your agreement)

5. Refund Process

If you believe you are eligible for a refund:

1. Contact us via email at mystartupwave@gmail.com or phone at +91 7026191427
2. Provide detailed information about your refund request, including:
   • Project/service reference number
   • Reason for refund request
   • Supporting documentation
3. We will review your request within 5-7 business days
4. If approved, refunds will be processed to the original payment method within 10-15 business days

6. Payment Milestones and Cancellation

Many of our projects operate on a milestone-based payment structure. If you cancel a project:

• Payments for completed milestones are non-refundable
• Payments for incomplete milestones may be refunded, minus costs for work already in progress
• Any advance payments will be applied to work completed, with remaining balance refunded as applicable

7. Revisions and Modifications

Instead of returns, we offer revisions and modifications to completed work:

• Revisions within the original scope are typically included
• Major changes or scope modifications may incur additional charges
• Please refer to your specific service agreement for revision policies

8. Dispute Resolution

If you have concerns about our services or wish to dispute charges, we encourage you to contact us first. We are committed to resolving issues amicably. If a dispute cannot be resolved through direct communication, it will be handled according to the dispute resolution process outlined in our Terms & Conditions.

9. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. For projects already in progress, the policy in effect at the time of project initiation will apply, unless otherwise agreed in writing.